Quality-oriented professional with 7+ years of experience and a proven
knowledge of troubleshooting, systems configurations, and end user
support. Aiming to leverage my skills to successfully fill a software
development role.
Experience
End User Support Technician
Fidelity Investments — Westlake, TX
– Present
Interface closely with other regional technical support teams and
operations groups to ensure successful completion of customer
requests and projects.
Work in conjunction with technical and non-technical personnel to
optimally navigate incoming requests.
Handle special assignments and other work-related duties as
required by management.
Wrote and implemented scripts for support teams across company
regions.
Samsung Expert
Best Buy — Fort Worth, TX
–
Maintained a high level of product knowledge within new technology.
Made complex technology simple for clients to understand and
operate.
Troubleshot a variety of situations, products, and software.
Educated clients and employees on new technology and how to operate
various equipment and systems.
Education
St. Mary’s University
San Antonio, TX
Coursework toward a Bachelor of Science (B.S.) in Computer Science.